Tony embodied quiet confidence. He was also one of the best examples out there of the progressive CEO, in which results are best achieved through humility over arrogance, persuasion over imposing will and the understanding that leadership is about serving the needs of those that work for you. While at Zappos, he created a company culture that is one of the world's best case studies for customer experience. Tony is a true pioneer in the concept that employee experience is the foundation to happy customers and overall company performance. During Tony's tenure, sales at Zappos.com grew from $1.6 million to over $1 billion.
Watch Tony's video below