I recently had the opportunity to interview Tony Hsieh. Tony is a great model for quality of life. He’s accomplished but grounded. He’s competitive in terms of reaching his ambitions, but not in a way that makes him want to aspire to others’ standards.
Tony embodies the term “quiet confidence.” He’s also one of the best examples out there of the progressive CEO, in which results are best achieved through humility over arrogance, persuasion over brow beating and the understanding that leadership is about serving the needs of those that work for you. While at Zappos, he has created a company culture that is one of the world’s best case studies for customer service. During Tony’s tenure, sales at Zappos.com have grown from $1.6 million to over $1 billion.
Below is a link to the video. My favorite part of this video is Tony’s take on friendships.
