People tell me that I am good at the psychological aspect of dealing with people. I do think that to accomplish things in life, you have to know how to deal with people. And that means dealing with unique people in different ways. Understanding what statement or delivery might motivate a certain person to go down a certain path. Sometimes I say, Now what would you do if you were sitting in this chair? Let their mind work. I also use questions a lot as a way to direct my employees in a more decent way than if I am simply telling them, Go do this. The way you talk to people is important. If you’re nice and genuine to people, they’re going to be nice to you. For every action, there’s a reaction.
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