I believe killing people with kindness works, and on top of that I rarely take “no” for an answer. People that work for me know that nothing drives me crazier than, “I’m waiting for someone to call me back.” If I need something from someone, I call them. And if I really need it, five minutes later I’m going to call again. I realize I can’t just teach people to not take “no” for an answer. You have to help people overcome their hesitations and to build some skills to get to a “yes” without being annoying. If you wait for others to get back to you, you often will not get what you want.